Descrizione del corso

Course delivered in English
Lessons: 8
Level: Beginners
Access: Free Online Course (Audit)

Course Info:

Learn effective inbound service strategy with HubSpot's Service Hub Software Certification Course. Get certified in using tools like help desk, knowledge base, customer portal, customer feedback, and reporting. Create a satisfying and frictionless experience for your customers! Note: The educational resources (such as Videos, Quizzes, and Workbooks) are free to go through. 

If you want to become certified, there are additional practical exercises that require a Pro or Enterprise HubSpot subscription. 

Be Advised: In order to considered completed this course you will not be required to purchase a Pro or Enterprise subscription. Please provide a proof of completion of all the modules and we'll approve it onto your dashboard.

Includes

• 1 Certification
• 8 Lessons
• 25 Videos
• 6 Quizzes
• 2 Practical Exercises
• 2 Cours2 can be completed in Approx 2 hr 12 min

Curriculum

1. Introduction to the Service Hub Software Certification
   Lesson - Approx 4 min
2. Understanding Help Desk
   Lesson - Approx 10 min
3. Setting up Help Desk
   Lesson - Approx 25 min
4. Setting Up Your Knowledge Base
   Lesson - Approx 33 min
5. Setting up Customer Portal
   Lesson - Approx 12 min
6. Setting up Customer Feedback
   Lesson - Approx 31 min
7. Setting up Service Reports and Analytics
   Lesson - Approx 13 min
8. Service Hub Software Certification: Next steps
   Lesson - Approx 5 min
    

Obiettivi

Who is this for?

Small business owners seeking to create a valuable and frictionless customer experience
Customer support specialists looking to enhance their service strategy through learning HubSpot Service Hub
Individuals interested in learning how to use HubSpot Service Hub to facilitate inbound service efforts

What you'll learn

Streamline customer support using HubSpot Service Hub tools like help desk, customer portal, and more
Explore techniques for creating an extensive knowledge base
Gain strategies to enhance the customer experience through feedback and advocacy

Struttura

This course is managed by the external partner Hubspot Academy. In order to take this course you will need to register on their Academy platform where you can take advantage of this and many other courses on offer.

Be Advised: In order to considered completed this course you will not be required to purchase a Pro or Enterprise subscription. Please provide a proof of completion of all the modules and we'll approve it onto your dashboard.

Once you have finished the course, go back to the course page in Guilds42 to upload proof of completion (jpg / png / pdf). Your document will be evaluated and if appropriate and verifiable, you will find this certification validated in the dashboard.

Why this Certification might prove useful to you?

Improve CV

• By becoming certified, you can demonstrate to employers that you have a clear understanding of Service Hub
• You can also add the certification to your CV and easily upload it to your LinkedIn profile.

Building a Career:

• Certification is proof of your real digital skills and your desire to learn - two essential qualities in today's business world.
• If you demonstrate these qualities, you are more likely to find the job you want.
• By improving your digital knowledge, you can find a job, get a promotion or start a new career.
• Learn new skills with short video tutorials, then test your preparation with quick quizzes.
• Take the final exam